Christi called Action Air when her air conditioner began to fail ahead of a San Diego heat wave. She expected a replacement, but she also received service that went above and beyond. She also got a fix for an airflow problem her home had carried for years. This is how the job went.

The Problem

Christi’s existing system had not been installed by Action Air, and it was breaking down as the heat wave approached. She and her neighbors had used Action Air for years, so she called and asked how quickly the company could replace the system.

The Consultation

Neil, an Action Air Comfort Advisor, visited Christi’s home to look at the system and the house. He listened to what she needed, explained her options, and sent quotes the next day. Because the heat wave was close, he found a spot in the schedule for her.

Christi chose a heat pump. A heat pump both heats and cools a home with one outdoor unit, and a current model generally runs more quietly and uses less electricity than an older system.

Neil also looked at a problem Christi had lived with for years. Her 35-year-old house did not bring enough intake air to the furnace. He found a place to add a new register so the system could draw the air it needed, and he included that work in the same job instead of leaving it for a later visit.

The Installation, and a Complication Action Air Covered

Technicians Kevin and Roberto handled the installation and kept Christi informed as they worked. Roberto routed the new wiring so she could still reach her sprinkler valves without trouble.

During the work, the team found a problem with the platform under the furnace in the garage. It could not be repaired that day, and it was not something Action Air had caused or missed. Rather than leave Christi without cooling as the heat wave arrived, Action Air supplied window air conditioners for her bedrooms at no charge. Once the platform was repaired, the crew came back and finished the installation.

What Changed in the House

Christi described the results plainly. The new heat pump was quieter. Its horizontal design kept leaves out of the fan. The airflow problem she had lived with for decades was gone, all from what began as a routine replacement.

Why the Platform Issue Mattered

A furnace or air handler needs a sound, level base. If the platform under it is damaged, the unit can sit unevenly, which strains connections and shortens equipment life. An installer who finds that kind of problem has two choices: set the new unit on a bad base and move on, or stop and get the base repaired first. The second choice takes longer, but it also protects the equipment the homeowner just paid for.

What Action Air Does on a Replacement

Action Air has served San Diego County homes since 1975 and trains its technicians in-house. On a replacement, a Comfort Advisor looks at the whole system, including ductwork and airflow, rather than only the unit that failed. Action Air offers same-day estimates on new HVAC systems. If you are planning a heat pump installation or want a second look at air duct installation and airflow in an older home, schedule service online or call Action Air.